All property agents and professionals that carry out estate, lettings and property management work in the property industry have a legal responsibility to join an authorised redress scheme. The Property Redress Scheme (PRS) is authorised by the Ministry of Housing, Communities and Local Government (MHCLG) and National Trading Standards Estate and Letting Agent Team (NTSEALT) to provide redress for estate, lettings and property management agents.
We are members of The Property Redress Scheme, is also authorised by the Chartered Trading Standards Institute (CTSI) to resolve disputes, under the ADR Regulations 2015. Under our CTSI authorisation the Property Redress Scheme offers a service to property professionals e.g. company landlords, inventory clerks, tenant relocation experts, property finders, removal companies. The advantage for these kinds of professionals is that our membership with them offers an open and transparent resolution service which can increase their reputation and offer their customers confidence.Guildford Estate Agents are members of the Property Redress Scheme, We agree to resolve complaints using Property Redress Scheme resolution process and agree to abide with their final decision when they are legally required to do so. See link below.
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